mf999 Terms and Conditions

mf999 operates an online betting and casino gaming platform for users in Bangladesh. These terms and conditions ("Terms") form a legally binding agreement between mf999 and its users.

By using our website (mf999.cam) or app, you are considered to have fully read, understood and agreed to these Terms. If you do not agree with these Terms, please refrain from using our platform.

These Terms must be read together with our Privacy Policy and Responsible Gaming Policy, which are considered an integral part of this document.

Each user must create a personal account to use mf999's services. All information provided at the time of registration must be accurate, complete and up to date.

2.1 Registration Process

• Each user may open only one account. Creating multiple accounts is strictly prohibited.
• You must provide your real name, date of birth and valid contact information at the time of registration.
• It is your responsibility to keep your account password confidential and to prevent unauthorized use.

2.2 Identity Verification (KYC)

mf999 reserves the right to verify a user's identity at any time. Before a withdrawal or for large transactions, we may request the following documents:

• Copy of National ID (NID) or passport
• Proof of active mobile banking account verification (bKash / Nagad / Rocket)
• Any other document mf999 considers necessary

Withdrawals may be put on hold until the verification process is complete.

To use mf999's services, you must meet the following eligibility requirements:

• Age: You must be at least 21 years old. This platform is strictly prohibited for anyone under the age of 21.
• Legal Capacity: You must be legally capable of entering into a contract.
• No Active Restrictions: You may not open an account if there is any active restriction against you.

mf999 is firmly committed to protecting minors. Providing false information about your age will result in account termination and forfeiture of all deposited funds.

mf999 provides safe and fast transaction facilities through Bangladesh's popular mobile banking methods.

4.1 Deposit Rules

• Supported payment methods: bKash, Nagad, Rocket
• Minimum deposit amount: ৳300 (per method)
• Deposited amounts will be credited to your account immediately.
• You must use a mobile banking account registered in your own name when making a deposit.
• Deposits from third-party accounts are strictly prohibited.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳800
• Standard processing time: 30 minutes to 3 hours
• Withdrawal requests will only be accepted from verified accounts.
• Withdrawals can only be made through the same method used at the time of deposit.
• Wagering requirements must be met before withdrawing from a bonus balance.

4.3 Transaction Security

All transactions are secured through SSL encryption technology. mf999 will never directly ask for your bank card number or password — if you receive such a request, contact our support immediately.

mf999 offers various types of bonuses and promotional offers. Each offer has its own terms, which are described in detail on the offer page.

5.1 Welcome Bonus

• New members will receive a 100% bonus on their first deposit, up to ৳5,000.
• A minimum deposit of ৳300 is required to receive this bonus.
• A 15x wagering requirement on the deposit plus bonus amount must be met before the bonus funds can be withdrawn.
• The welcome bonus applies only once per user.

5.2 General Bonus Terms

• After receiving a bonus, wagering requirements must be met within a specified time limit, otherwise the bonus will be cancelled.
• Attempting to claim bonus benefits through multiple accounts will result in all accounts being closed.
• mf999 reserves the right to modify or cancel any bonus offer.
• In the event of a dispute regarding bonuses, mf999's decision will be considered final.

5.3 VIP Program

Regular players can join the VIP program to enjoy special benefits. There are four tiers:

• Bronze: Weekly cashback up to 0.3%
• Silver: Weekly cashback up to 0.6%
• Gold: Weekly cashback up to 0.9%
• Platinum: Weekly cashback up to 1.2%

Advancement to a higher tier depends on consistency and level of activity.

The following rules must be followed when playing games on mf999:

6.1 General Gaming Rules

• The rules for each game can be found in the game interface. Please read the rules carefully before starting a game.
• If a game is left incomplete due to a technical error, mf999 will refund the relevant bet amount or offer the opportunity to replay the game.
• Server logs will be used to verify game results and will be considered final.

6.2 Fair Play

mf999 uses certified Random Number Generator (RNG) technology to ensure fair play. All game results are completely impartial and not predetermined.

6.3 Special Rules for Live Casino

• In live dealer games, the dealer's decision is final.
• In the event of a disconnection, the outcome of the ongoing round will in most cases be determined according to the log.
• Rude behaviour toward other players or dealers in live chat is prohibited.

The following activities are strictly prohibited on the mf999 platform. Violating these rules will result in permanent account closure and may lead to forfeiture of deposited funds:

• Using the platform for money laundering or illegal financial activities.
• Playing games using software bots, automation tools or artificial intelligence.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Collecting bonuses through fraudulent means (bonus abuse).
• Operating multiple accounts from the same person or household.
• Using or attempting to hack another user's account information.
• Any activity that damages the reputation of the platform.
• Operating an account on behalf of a minor.

8.1 Closure by mf999

mf999 may suspend or close an account without prior notice in the following circumstances:

• Violation of any clause of these Terms.
• Providing false or misleading information.
• Suspicion of fraud or illegal activity.
• Failure or refusal to cooperate with identity verification.

8.2 Closure by the User

You may close your account at any time by contacting our support team. Please withdraw any eligible balance before closing your account.

8.3 Self-Exclusion

As part of responsible gaming, you may request to have your account closed for a specific period on your own initiative. For more information, visit our Responsible Gaming page.

mf999 gives the highest priority to the security of your personal information. Full details of how your information is collected, used and kept secure can be found in our Privacy Policy.

• Your personal information will not be sold to third parties.
• All sensitive information is secured through SSL encryption.
• Some information may be shared with authorities to meet legal requirements.
• You have the right to request access to, correction of, or deletion of your information.

mf999 firmly believes that gaming is for entertainment — not a solution to financial problems. We are committed to ensuring the wellbeing and welfare of our players.

10.1 Setting Limits

You can set the following limits through our support team:

• Daily / Weekly / Monthly deposit limits
• Betting limits
• Loss limits
• Session time limits

10.2 Help & Support

If you feel that gaming is having a negative impact on your life, please contact us or seek professional help. Visit our Responsible Gaming page for more information.

To the maximum extent permitted by law, mf999 is not liable for:

• Losses caused by technical issues or server outages.
• Bet amounts lost due to internet connection disruptions.
• Losses caused by the failure of third-party service providers.
• Losses resulting from unauthorized use of your password or login details.
• Any indirect or consequential losses.

mf999's liability for direct losses will be limited to a maximum of the original amount of the relevant transaction.

mf999 reserves the right to change these terms and conditions at any time. For significant changes, we will endeavor to notify you in the following ways:

• Publishing a notice on the website.
• Sending a notification to the registered email address.
• Changing the "Last Updated" date at the top of this page.

Continued use of the platform after any changes will be considered as your acceptance of the updated terms and conditions. It is therefore recommended that you visit this page regularly.

If you have any questions or concerns about these terms, please contact our support team:

• Live Chat: 24/7 Bangla support directly from the website.
• Email: [email protected]

13.1 Complaints Process

If you have any dispute or complaint, please contact our support team first. We will endeavor to resolve most issues quickly and effectively.

13.2 FAQ

Visit our FAQ page for answers to common questions.

Visit our About Us page to learn more about us.