mf999 Privacy Policy
Protecting your personal information is our top priority. Read this policy to learn in detail how we collect, use, and store your information.
mf999 collects certain information to provide you with the best possible service. We collect only the information that is necessary for operating our services.
Personal Identification Information
During account registration, we collect the following information:
- Full name
- Date of birth (for age verification)
- Mobile number
- Email address
- Residential address
- National ID card or passport number (where applicable)
Financial and Transaction Information
To process deposits and withdrawals, we collect:
- bKash, Nagad, or Rocket account number
- Transaction history and amounts
- Dates and times of deposits and withdrawals
- Payment method details
Technical and Device Information
Information collected automatically when you access our platform:
- IP address
- Browser type and version
- Device type and operating system
- Cookies and session data
- Login and logout times
Gaming Activity Information
To improve your gaming experience, we record:
- Play history and preferences
- Betting patterns and amounts
- Win and loss details
- Bonus and promotion usage information
- Session duration
mf999 uses collected information only for legitimate and necessary purposes. We never sell your information to unauthorised third parties.
Primary Purposes of Use
- Account management: Information is used to create, verify, and keep your account secure.
- Identity verification (KYC): We operate in compliance with legal obligations to verify age and confirm identity.
- Financial transaction processing: Information is used to complete deposits and withdrawals smoothly and securely.
- Customer service: Information is needed to resolve your issues quickly via 24/7 live chat.
- Fraud prevention: Information is analysed to ensure account security and detect suspicious activity.
- Responsible gaming: Your gaming habits are monitored and support is provided when needed.
- Bonuses and promotions: Information is used to send you relevant offers and bonuses.
- Platform improvement: Statistical analysis is carried out to improve the user experience.
Our website uses cookies and similar technologies that improve your browsing experience.
Essential Cookies
These cookies are essential for the basic functions of the website. They are used to maintain login sessions, ensure security, and save form data. They cannot be turned off.
Analytical Cookies
These cookies help us understand how users visit the site. We use this information to improve the platform. These cookies do not identify individuals personally.
Preference Cookies
These cookies remember your preferences, such as language selection and other customisations. This means you get a familiar environment each time you log in. You can turn these off from your browser settings.
mf999 does not sell or rent your personal information. In the following limited circumstances, some information may be shared with specific parties:
Permitted Information Sharing Cases
- Payment processors: The minimum necessary information is shared to complete transactions via bKash, Nagad, and Rocket. These parties follow their own privacy policies.
- Technology service providers: Information may be shared with trusted technology partners for platform operation, hosting, and security services. They are bound by strict confidentiality agreements.
- Legal obligations: Information may be provided in response to court orders, legal investigations, or valid requests from regulatory authorities.
- Fraud prevention: Necessary information may be shared with security agencies to investigate account fraud or illegal activity.
- Business transfers: In the event of a merger or acquisition, user information may be transferred. You will be notified in advance in such cases.
What We Will Never Do
- We will not sell your information to any advertising agency.
- We will not share your information with third parties for marketing purposes without your consent.
- We will not disclose your personal information on social media platforms.
- We will not provide your financial information to any unauthorised party.
Security Measures
mf999 uses industry-standard security technology to keep your information safe:
- SSL encryption: All communication between your browser and our servers is encrypted.
- Data encryption: Stored sensitive information is protected using advanced encryption methods.
- Access control: Only authorised staff can access the information they need.
- Regular security audits: System security is regularly assessed and updated.
- Firewall protection: Advanced firewall measures are in place to block external intrusions.
Data Retention Period
We retain different types of information for different periods:
- Account information: For as long as the account is active and for a set period after closure.
- Transaction records: Retained for the long term in accordance with legal obligations.
- Communication logs: Kept for a set period for the purpose of improving customer service.
- Gaming history: For as long as the account is active and then for the legally required period.
At the end of the retention period, information is securely deleted or anonymised.
Every registered user of mf999 has the following rights regarding their personal information:
Right to Access Information
You may request a complete list of your personal information held by us at any time.
Right to Correct Information
If any of your information is incorrect or incomplete, you may contact us to request a correction.
Right to Delete Information
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Restrict Processing
You may request that the use of your information for specific purposes be stopped.
Right to Data Portability
You have the right to receive and use your own information in a structured and readable format.
Right to Object
You have the right to object to the use of your information for marketing or specific analytical purposes.
Policy for Those Under 21
mf999 strictly prohibits all services for those under 21. We do not intentionally collect personal information from any minor. If a person who is a minor has registered, we will close that account and immediately delete the collected information.
If you believe that a minor's information is in our system, please notify us at [email protected]. We will take immediate action.
Parents are requested to monitor their children's online activity and keep them away from gaming sites.
Notice Regarding Third-Party Websites
Our platform has integrations with payment gateways (bKash, Nagad, Rocket) and game providers (Pragmatic Play, JILI, Spribe, PG Soft and others). These services have their own privacy policies.
mf999 is not responsible for the privacy practices of these third-party websites or services. We recommend that you read their policies before using these services.
Information shared with payment service providers is used solely for the purpose of completing transactions and may not be used by them for any other purpose.
Policy Update Process
mf999 reserves the right to amend this privacy policy as needed. For any significant changes, we will:
- Update the date on this page.
- Notify registered users about important changes.
- A notice will be given for a set period before changes take effect.
If you continue to use the service after an update, you will be considered to have agreed to the new policy. We therefore recommend that you review this page regularly.
If you object to any change, you may request that your account be closed.
If you have any questions about this privacy policy or your information, please contact our data protection team.
Live chat
24/7 Bengali live chat support is available — log in directly to our platform
Response Time
We respond to your privacy-related requests as quickly as possible
Support Language
Full support is provided in Bengali